customer service

how to recognise an icu2 customer

why our product is the basis of a great customer experience

How do you recognise an icu2 client? Well, it's really quite easy. In addition to being amazingly witty, infectiously funny and just plain gorgeous (as you can see, we genuinely like our clients), you'll recognise our clients by the big smiles on their faces. And for good reason too.

Our clients don't suffer the headaches, pressure or stress other people do when managing their corporate branding. When they need it done, when it simply has to happen, they call icu2. We make it happen. It takes one single phone call to organise all of their graphic design, print and online requirements. You'd be smiling too with icu2.

At icu2, we understand that the basis of a great customer experience is the timely delivery of a fantastic product. At icu2, customer service is more than just a friendly voice at the end of the phone line or a confident pitch from a sales representative. Our customer service policy encompasses all aspects of the web design & development process, from the initial consultation right through to the delivery of web design & development services. You will immediately feel the difference. You can expect passionate service delivered by our industry leading programmers, writers and designers... with icu2 you can expect a smooth ride.

We aim to build strong working relationships with all of our clients, by consistently providing outstanding marketing, branding and web design & development services. At icu2 we want to know you, your business and help you achieve your marketing goals. We want your business to grow together with ours. You matter.

With our head office in Brunswick and a local service representative servicing clients across Melbourne, icu2's team of consultants can provide all your creative and technical web design & development services from one place. You can forget about chasing web designers, SEO consultants, web programmers, photographers and video editors... with icu2, it's really simple. Your local customer service representative will assist you with all your requirements. Backed by a team of creative and technical specialists, your local service representative will always see to it that you're web design & development project is delivered on time, on budget... every time.